General

 

1.      Is the platform free? 

Teepee is a free-to-use app which means you can create one or more accounts for free and use the features of the platform. Later as we develop the platform further, we will introduce more features from which some might be payable options.

 

2.      Creating an account

Our mission is to make creator-based marketing accessible for everyone, this is why you can sign up for free and create an account for business or as a creator. For more details on how to create an account, have a look at our user guide for businesses or user guide for creators (currently in the making).

 

3.      How search works on Teepee 

Businesses create offers and creators log trips. The offer parameters (value, available period, location) and criteria (gender, age, social media following) determine to which creators the offer is shown, but also the creator’s trip parameters play a role in which offers they will see. As a business, setting a competitive offer value and maintaining high quality can help improve your ranking, because listings offering the best value in any given region tend to rank higher in search results. As a creator, keeping your trips up to date ensures that you see the available offers in the regions you are in or will travel to.

 

4.      How do ‘Instant Offers’ work?

‘Instant Offers’ are personalised offers that a business can send to a creator if they like their profile and vice versa. Businesses and creators both have the option to send an Instant Offer by clicking on the flash symbol in the action bar on the Teepee home screen, and is a great option to get in contact instantly or express a high interest.

 

5.      How do I edit my profile? 

You can edit your account settings, as well as some information on your public profile, from your Account section. Just click on the Settings symbol > Account > Edit Profile. 

 

6.      How can I verify my account? 

At Teepee we’re always identifying ways to help make our community as secure as possible for everyone, and the privacy and security of our community is a top priority for us. Our aim is for everyone to feel confident that businesses and creators on Teepee are who they say they are. That’s why we encourage everyone to verify their Instagram account, and we may ask for a photo of your Government ID and/or a selfie, and may need to verify your personal information, such as your legal name, address, and other contact details. 

When creating an account as a business, you will be asked to select your role at the business and upload a photo of your Government ID followed by a selfie. 

You can later verify your Instagram account by clicking on the Settings symbol > Account > Verify Instagram Account. You will be forwarded to Instagram and asked to log in. Teepee has no access to your password or any data you enter during this verification process. 

 

7.      When I verify my Instagram account, do you have my Instagram password? 

The entire verification process runs through Instagram. When verifying your Instagram account by clicking the button ‘Verify Instagram Account’ in the Account section, you will be forwarded to Instagram and asked to log in. Teepee has no access to your password or any data you enter during this verification process.

 

8.      Can I edit a review once I’ve posted it? 

To encourage honest reviews, we limit the ability of businesses and creators to edit a review after they’ve written it. Once a review you’ve written has been published, you can contact us to request for it to be removed. 

 

9.      Can I have multiple accounts?

You can have multiple business accounts for different businesses and you have the option to switch between your accounts. As a Creator you just need one Teepee account and you can add the details of your different social media accounts. To switch between accounts or create a new account, simply click on the Settings symbol > Switch Accounts.

 

10.   How much does Teepee charge members to use the platform? 

Teepee is a free-to-use app and members are not charged for the use of the platform. 

 

11.   Is money for the offers held by Teepee? 

Teepee is a platform to solely connect businesses and creators, and has no platform payment option, hence no money is held by Teepee. 

 

12.   I can’t find a business / creator on Teepee

If you are looking for a specific business or creator and cannot find them, maybe they are not registered yet. You can invite them to join the platform. 

However, if you know they are already a member of Teepee and you cannot find them, it might be because:

-       as a creator: there are no offers available, you’re not meeting the offer criteria or there are no offers for the duration and/or destination of your trips. Try to add a trip by clicking on Settings > My Trips > + symbol

-       as a business: Try to change your search filters or post an offer with different criteria.

 

13.   I can’t login to my account:

If you’re having trouble signing in to your account, try resetting your password by clicking on ‘Forgot password?’ below the Login with Email section. If this doesn’t solve the problem, you can contact us.

 

14.   I forgot my password: 

If you forgot your password and you’re still logged in, click on the Settings symbol > Account > Change Password > Forgot password? and follow the instructions.

If you’re having trouble signing in to your account, click on ‘Forgot password?’ below the Login with Email section.

Please note that you only have a password saved with Teepee if you signed up with an email address. If you signed up using Google, Facebook or another third party, you will not see the option to ‘Change Password’ in your Settings. 

 

15.   How do I report business/creator?

The report an account, click on the button in the top right corner of their profile, then ‘Report this user’. Alternatively you can make a report to us.

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16.   Why can’t I like, accept or send offers? 

You can like, accept or send offers once your profile has been completed. Click on the Setting symbol > Account > Edit profile. Should the problem still persist, please contact us.

 

17.   How will Teepee share my information? 

We appreciate that you trust us with your information, and we intend to always keep that trust. Read our privacy policy to understand the information we collect, why we collect it, how it is used and your choices regarding your information. 

 

18.   Can I put Teepee in ‘Light mode’? 

Teepee is currently only available in dark mode. If you want to share ideas, improvements or anything else, we would love to get your feedback.

 

19.   Will a business/creator receive a notification if I add them to a watchlist?

The watchlist is private and no other user can see it, nor get notified if added to or removed from a watchlist.

 

20.   How to report a suspected fake account? 

The report a user, click on the button in the top right corner of their profile, then ‘Report this user’. Alternatively, you can make a report to us.

 

21.   Can I delete my account? 

We’d hate to see you go, but if you’ve decided to leave Teepee, you have a couple of options. You can temporarily deactivate your account, which allows you to reactivate it later, or you can permanently delete it.

Go to Settings > Account > Delete Account. Here you can choose to ‘Deactivate Account’ or ‘Delete Account’. 

Another option to temporarily deactivate it, is by disabling ‘Show Me on Teepee’ in your Account section. Your profile, and offers if you’re a business, will be hidden. To reactivate your account at any time, simply enable the button again or click on ‘Activate Account’.

 

22.   Report a problem with my account.

To report a problem with your account, contact us.

 

23.   If I suggest friends, how do I get boosted? 

This is one of the exciting features that is yet to come. We are working on a range of new features to improve your experience. When you send an invite to friends and they join with the link, your profile will be pushed to the top of the search results.

 

24.   Is there any referral promo program?

We are working on “Invite a friend and get boosted”. This is one of the exciting features that is yet to come. When you send an invite to friends and they join, your profile will be pushed to the top of the search results.

 

25.   Does Teepee sell my data? 

We appreciate that you trust us with your information, and we intend to always keep that trust. Read our privacy policy to understand the information we collect, why we collect it, how it is used and your choices regarding your information. The only event in which we will sell your data is if Teepee undertakes or is involved in any merger, acquisition, reorganisation, sale of assets, bankruptcy, or insolvency event. Then we may sell, transfer, or share some or all of our assets, including your information in connection with such a transaction or in contemplation of such  a transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

 

26.   What data does Teepee share?

We appreciate that you trust us with your information, and we intend to always keep that trust. Read our privacy policy to understand the information we collect, why we collect it, how it is used and your choices regarding your information. 

 

27.   Can I block an account? 

To block an account or block any future interaction with a user, click on the button in the top right corner of their profile, then ‘Block this user’.

 

28.   Why does my phone keep taking me out of the app? 

If the app doesn’t run smoothly on your device, please check if you have the newest version by opening the AppStore or Google Play Store and checking for updates.

 

29.   Is there any service contact available? 

To get in contact with us, you can contact us or report to us through our website or send us an email to contact@teepee.au or support@teepee.au.

 

30. Can I change my email address? 

If you signed up to Teepee using your email address, and you want to change your email address, please contact us.

 

31. How can I switch between accounts?

You can be logged in to multiple business accounts and one creator account. To switch between your accounts, click on the Settings symbol > Switch Account.

 

 

For Businesses

 

32.   Is there a minimum number of followers needed for a business to sign up? 

Our mission is to make creator-based marketing accessible for everyone, and help you grow, this is why there is no minimum number of followers needed to join, neither for businesses nor for creators.

 

33.   Creating Offers

Click on Bookings > Create an Offer to Create a new offer or create an offer from a previously saved template. For more information on how to create an offer, take a look at our user guide for businesses. 

 

34.   How far in advance should I post offers? 

How far in advance you post your offer is up to you and depends on different factors. Is your offer very specific, we recommend you post it earlier. One of the exciting things about Teepee is that Creators can plan ahead by creating trips and look for offers in the future, so it’s always good to have a few offers available in the future.

 

35.   Can I specify what type of media I need? 

When you create an offer, you will have the option to select the social media platform on which you want the content to be published, as well as what kind of content. If you have a special request, you can write it in the ‘Specifications’ section. 

 

36.   Editing Offers 

You can edit your offer at any time. Simply go to Bookings > Offers and click on the offer you wish to edit. There you have the option to edit, pause and delete the offer.

 

37.   What’s the difference between ‘Instant Booking’ and ‘Require Match & Approval’?

When creating an offer, you will have the option to select whether it requires match and approval or is an instant booking. 

For both types it applies that only creators who match the offer criteria are shown the offer and have the option to like or dislike.

Instant Booking: Creators who match the preset offer criteria can like the offer and will instantly make a booking and can choose the date & time. You as a business don’t need to like the creator too, and it does not need further approval by you. This is an easy and time effective way to issue a lot of offers and is designed for promos where complete oversight of creators is not necessary. 

Match & Approval: Creators who match the offer criteria can like the offer and once the business has also liked the creator, it will be a Match, but you as a business also give the final approval. You can choose from the list of matches which creator suits the best and confirm. The creator will receive a notification and can choose date & time based on the availability given in the offer.

 

38.   Can I make an offer to be posted on multiple social media accounts? 

When creating an offer, you can choose from a list of social media platforms.  You can only select one platform at a time, but for the selected platform, you can select multiple types of posts. If you want the content to be posted on more than one social media platform, you can say so in the specifications box when creating the offer, or save the offer as a template and simply change the platform before reposting it.

 

39.   Are there any limits to how many different offers I can create? 

There is no limit to how many offers you can create. Just remember that you can select how many of the same offer are available so you can get more than only one booking per offer. 

 

40.   Is there a limit to how many offers I can make available for a specific offer? 

You can select how many of the same offer are available, there is no limit. After posting your offer, you can see how many are still available by clicking on the specific offer in Bookings > Offers. There it will say ‘Offers Available’ and you can edit this number at any time by clicking on ‘Edit Offer’ and changing the ‘Number of Offers Available”.

 

41.   How will I know when the limit of an offers has been reached?

You will receive a notification when all available offers have been booked. If you wish to issue more, you can do so by increasing the number at any time by clicking on the specific offer in Bookings > Offers, then clicking on ‘Edit Offer’ to change the ‘Number of Offers Available”.

 

42.   Searching for Creators

Gender, age and number of followers on social media platforms are the general filters if you want to narrow your search. You can also choose from a list of your current offers to see only creators who fit the offers you selected. Simply click on the Search Filter symbol at the top of your Teepee Home Screen. Take a look at our user guide for businesses to learn more about how to search for creators.

 

43.   Can I cancel or change my booking?

With each offer you have the option to select which cancellation policy applies: None, Standard (24h), Moderate (3 days) or Strict (1 week). You will receive a notification when a creator cancels a booking. You find more information in our Terms & Conditions. 

 

44.   How will creators redeem the offer at my venue? 

Creators receive a QR-code which they show to your business upon arrival. To scan the QR-code, go to Bookings > Bookings and you will see a QR-code scanner in the bottom right corner. Alternatively click on the respective notification in your Notifications section. Scanning the QR-code will show you or your employee the details of the offer.

 

45.   How long do creators have to post the media? 

Posts for all bookings must be posted within 14 days of the booking unless otherwise stated by the business. You can use the Specifications box when you create an offer to set a different time. 

 

46.   What happens if creators don’t post the media in time? 

Creators have 14 days to post content unless stated otherwise by the business in the offer specification. If it happens multiple times, that a creator doesn't post within the required time, we may temporarily block or delete the account. You find more information in our Terms & Conditions. 

 

47.   What happens if a creator cancels later than the cancelation policy? 

If it happens multiple times, that a creator doesn't post within the required time, we may temporarily block or delete the account. You find more information in our Terms & Conditions. 

 

48.   What happens if I cancel an offer? 

You can cancel bookings or delete an offer. If you cancel a booking, we will send a notification to the creator. Please make sure that you cancel within the selected cancellation period and try to cancel as early as possible to allow creators to change their plans and avoid frustration. If you delete an offer, all bookings made until then remain valid but no new bookings will be made.

 

49.   I accidentally matched someone: 

If you accidentally swiped the wrong way and matched someone, it is still possible to cancel the decision you made. Simply click on the undo button in the action bar. 

 

50.   I accidentally disliked someone: 

If you accidentally swiped the wrong way and disliked someone, it is still possible to cancel the decision you made. Simply click on the undo button in the action bar. 

 

51.   How can I be sure a creator will follow through with the posts? 

You will receive a notification once the creator has uploaded the content. Click on the notification to see a preview of the posts and the link. 

 

52.   What if my business changes social media managers? 

If the account manager changes, you can update this information in Settings > Account > Edit Profile > Account Manager Details. The login information will remain the same. If you signed up using an email address, you can change the password. If you would also like to change the email address, please contact us.

 

53.   Am I able to pay cash to creators also? 

This is one of the exciting features that is yet to come. We are working on a range of new features to improve your experience and one of them is a platform payment option. If you want to offer creators money, you can write this in the Specifications section. 

 

54.   A creator wants to change the terms of an offer 

Once you have a booking, you have the option to message the creator and vice versa. If either of you want to change the terms, you can discuss this through our messenger. Please make sure to not change the date & time outside the booking availability because the booking will be closed by the system after the available period. 

 

55.   Can the creator accept the same offer multiple times? 

The same offer can only be redeemed once by a creator, despite the number of offers available. Only when the business posts the same offer again, for example from a template, it counts as a new offer and the creator can redeem it again. 

 

56.   Can I search for specific offers only? 

You can also choose from a list of your current offers to see only creators who fit the offers you selected. Simply click on the Search Filter symbol at the top of your Teepee Home Screen. Take a look at our user guide for businesses to learn more about how to search for creators.

 

57.   Can I target people of specific nationalities?

This is one of the exciting features that is yet to come. We are working on a range of new features to improve your experience and one of them is the option to search for different nationalities to target a specific niche or market. For now you can see the hometown in a creator’s profile. 

 

58.   How can I see how many people have viewed my offer?

To see how many people have viewed, liked and matched your offer, simply click on the respective offer in Bookings > Offer. You will see the views, likes and matches on the top and you can even click on the matches to see the creators who matched this offer. 

 

59.   Can I see who has liked my offers?

To see how many people have viewed, liked and matched your offer, simply click on the respective offer in Bookings > Offer. You will see the number views, likes and matches on the top and you can even click on the matches to see the creators who matched this offer. 

 

60.   Will someone receive a notification if I’ve liked their profile? 

The only way creators will know that you’ve liked their profile is if they liked your offer. They will see a ‘Match’ on their screen, but will only receive a notification and be able to make a booking once you’ve confirmed the Match.

 

61.   Do I need to be tech-savvy to use your app? 

We tried to make Teepee as user friendly and intuitive as possible. However, we understand that it can take some time to get used to a new app, therefore we created a user guide for businesses. 

 

For Creators

 

62.   Is there a minimum amount if followers needed for a creator to sign up? 

Our mission is to make creator-based marketing accessible for everyone, and help you grow, this is why there is no minimum number of followers needed to join, neither for businesses nor for creators.

 

63.   How does Teepee screen businesses? 

To join Teepee, the person creating the business account (owner, marketing manager, social media manager, etc) is required to upload their Government ID and take a selfie. In addition, businesses are asked to enter their name and location as shown on Google to confirm it is a registered business, and are asked to verify their Instagram account. 

 

64.   Does Teepee reject creators based on the quality of their photos? 

Our mission is to make creator-based marketing accessible for everyone, and we don’t exclude anyone by the quality of their photos. However, businesses are more likely to match with users who will create high quality content, and poor content will reflect in a bad ranking which will make it hard for creators to redeem bookings. 

 

65.   Searching for Offers 

To narrow your search, click on the Search Filter symbol at the top of your Teepee Home Screen to apply ‘General Filters’ or ‘Specific Trips’ to choose from a list of your trips and see only offers that fit them. Offers are shown to you if they match up with the criteria you set in your trip, for example the location, period, value and category. If you happen to not see many offers, try to expand the criteria in your trips or simply create more trips.

 

66.   Can I search for specific businesses? 

Use the Search button on the top of the Teepee home screen and type the name of the business you’re looking for. If you cannot find it, maybe it is not registered yet. You can invitethem to join the platform. 

However, if you know they are already a member of Teepee and you cannot find them, it might be because there are no offers available, you’re not meeting the offer criteria or there are no offers for the duration and/or destination of your trips. Try to add a trip by clicking on Settings > My Trips > + symbol

 

67.   Can I search for specific types of businesses? 

Click on the Search Filter symbol at the top of your Teepee Home Screen to apply ‘General Filters’ and enable or disable the business categories. You can also make this selection when creating your trip.

 

68.   Is there a limit to how many trips I can add? 

You can create as many trips as you want. Offers are shown to you if they match up with the criteria you set in your trip.

 

69.   How to edit trips

Click on the Settings symbol > My Trips and click on the trip you want to edit.

 

70.   How far in advance can I add a trip? 

You can add a trip at any time. The earlier you create a trip, the more likely you will be able to redeem offers before they are taken by someone else. It’s totally up to you whether you want to plan ahead or want to be spontaneous. 

 

71.   What happens if I don’t post the media in time?

You have 14 days to post the content unless agreed otherwise with the business. If you cannot meet this requirement, you risk a bad ranking which will impact your bookings in the future and if there are multiple reports, then your account may be temporarily suspended from making bookings.

 

72.   What happens if I cancel later than the cancelation policy?

We understand that plans can change or things happen that are outside our control. Please cancel as soon as you know that you will not be able to keep a booking. If there are multiple reports of cancellations after the agreed time, then your account may be temporarily suspended from making bookings. If you experience a travel issue or other extenuating circumstances which will result in multiple bookings being cancelled after the limit, pleasecontact us. 

 

73.   Managing my bookings 

Manage your bookings in the bookings section. You will see upcoming and recent bookings and can click on them to see details or show the QR-code upon arrival to redeem your offer.

 

74.   Can I cancel or change my booking?

Each offer will show you which cancellation policy applies: None, Standard (24h), Moderate (3 days) or Strict (1 week). If you need to cancel a booking, please make sure to do so within the cancellation period. Alternatively you can request to change date & time by clicking on the booking in your bookings section. When you cancel or request a change, the business will receive a notification, and you will receive a notification if the business has to cancel a booking. You find more information in our Terms & Conditions. 

 

75.   I accidentally liked/disliked an offer

If you accidentally swiped the wrong way and liked or disliked someone, it is still possible to cancel the decision you made. Simply click on the undo button in the action bar. 

 

76.   Am I able to get paid in cash also? 

This is one of the exciting features that is yet to come. We are working on a range of new features to improve your experience and one of them is a platform payment option. If a business wants to offer money, they can write this in the Specifications section. 

 

77.   A business wants to change the terms of an offer/booking.

Once you have a booking, you have the option to message the business and vice versa. If either of you want to change the terms, you can discuss this through our messenger. Please make sure to not change the date & time outside the booking availability because the booking will be closed by the system after the available period. 

 

78.   Can I get the same offer multiple times? 

The same offer can only be redeemed once by a creator, despite the number of offers available. Only when the business posts the same offer again, it counts as a new offer and you can redeem it again. 

 

79.   Can I search for specific trips only? 

You can choose from a list of your trips to see only offers that fit the trips you selected. Simply click on the Search Filter symbol at the top of your Teepee Home Screen.

 

80.   Can I see who has liked my profile? 

You will see that a business has liked your profile if, when you like an offer, a “Match” appears on your screen. The business will be notified about the match and if they approve, you will be notified and can choose date and time for your booking.

 

81.   Will a business receive a notification when I like their offer? 

Only if the business has liked you prior to you liking the offer. Then it’s a Match and the business will be notified to then review all matches and choose which creator is the best fit for this specific offer. This applies for offers with the ‘Match & Approval’ option. For ‘Instant Booking’ offers, your like will automatically turn into a booking and you can choose date and time according to the availability of the offer.

 

82.   What happens after I like an offer? 

What happens after you like an offer depends on the booking option: “Match & Approval” or “Instant Booking”. 

Instant Booking: Creators who match the preset offer criteria can like the offer and will instantly have the option to turn it into a booking by choosing the date & time. Businesses don’t need to like the creator also, and it does not need further approval by the business. It’s an instant booking.

Match & Approval: Creators who match the offer criteria can like the offer and once the business has also liked the creator, it will be a Match, but the business has to give the final approval. The business can choose from the list of matches which creator suits the best and confirm. The creator will receive a notification and can choose date & time based on the availability given in the offer.

 

83.   What happens after I redeem the offer and the booking is over?

Once your booking is over, you will then have 14 days to post the content unless otherwise stated by the Business. The booking will appear in ‘Recent’ in the Bookings section and you can see what happens next:  After posting the content on social media, you can add the links here and the business will be notified, afterwards you can rate each other. 

 

84.   I can’t upload the link 

If you are experiencing problems with uploading the links of your social media posts, pleasecontact us. 

 

85.   Can I reschedule my booking with the business?

We understand that plans change. If you need to reschedule a booking, please do it as early as possible. You reschedule by clicking on the respective booking in the bookings section and select ‘change date & time’.