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Privacy Policy

Last Updated: 22 July 2026

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Welcome to Teepee’s Privacy Policy.

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Thank you for taking the time to read it.

Teepee was created to connect Businesses and Creators, to make it easier to collaborate and share services, to help both parties grow.

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Our mission is to make Creator-based marketing easily accessible for everyone, but to do that we need a platform that people can trust. Our community is based on trust; trust between Businesses and Creators, trust between our members and us. We appreciate that you trust us with your information, and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Privacy Policy describes how Teepee and its affiliates (“we,” “us,” or “Teepee”), process personal information in relation to your use of the Teepee Platform.

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1. DEFINITIONS

 

Undefined terms in this Privacy Policy have the same definition as in our Terms of Use (“Terms”).

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2. WHAT INFORMATION DO WE COLLECT?

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2.1 Information that you provide

 

2.1.1. Information needed to use the Teepee Platform

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We collect personal information about you when you use the Teepee Platform. Without it, we may not be able to provide all services requested. This information includes:

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  • Contact Information, Account, Profile Information. Such as your first name, last name, phone number, email address, date of birth, gender, nationality, hometown, and profile photo, some of which will depend on the features you use, or type of account you have.

  • Social Media Information. Such as your Instagram username, profile picture, followers and other profile information.

 

2.1.2. Information you choose to give us

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You can choose to provide us with additional personal information. This information may include:

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  • Additional Profile Information. Such as personal description and bio. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.

  • Address Book Contact Information. Address book contacts you import or enter manually.

  • Social Media Information. Such as Facebook, TikTok, Youtube or other social media usernames or other profile information.

  • Payment Information. We do not collect or store credit card or bank account details. Payments for purchases on the Teepee Platform are processed directly by the App Store (Apple) or Google Play, who hold and process your payment information under their own privacy policies.

  • Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. 

  • Instagram/TikTok Performance Analytics. If you are a Creator with a professional (Creator or Business) Instagram or TikTok account, you can choose to connect that account to the Teepee Platform to share performance analytics on your collaboration posts. Where you connect your account, we access: from Instagram, your profile information (username, profile picture, follower count, account ID), post insights (reach, views, likes, saves, shares), post details (type, ID, link, code), and audience demographics; and from TikTok, your profile information (name, profile picture, follower count), your total account likes, following and video count, and video data (views, likes, comments, shares). We do not access your private messages, passwords, or payment details, or any other account’s data, and we do not use this information for advertising. This information is used to share insights on your collaboration posts with the Businesses you work with, and your total collaboration statistics with Businesses on the Teepee Platform (see Section 4.2). You can disconnect your Instagram or TikTok account at any time in your Account Settings (Account -> Edit Profile -> Profile -> Social Media Info -> Disconnect Instagram / Tiktok Account), or directly within Instagram or TikTok; disconnecting immediately stops further data retrieval. Our access to this information complies with Meta’s Platform Terms and TikTok’s Developer Terms of Service.

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2.2 Your Activity

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On Teepee, you can send messages, take and upload photos and videos, make collaborations and much more. We call all of the things you can do on our products "activity". We collect your activity across our products and information that you provide, such as:

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  • Content that you create, such as profile images and bio.

  • Content that you provide links to for collaborations. 

  • Messages that you send and receive, including their content, subject to applicable law.

  • Data about content and messages, subject to applicable law.

  • Types of content, including ads, that you view or interact with, and how you interact with it.

  • Apps and features you use, and what actions you take in them.

  • Purchases or other transactions that you make, such as subscriptions and Virtual Items 

  • The time, frequency and duration of your activities on Teepee.

  • Your photo or video selfie if you provide it when you contact us for account support.

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2.3 Device information

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We collect and receive information from and about the different devices you use and how you use them.

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Device information we collect and receive includes:

  • The device and software you're using, and other device characteristics.

  • What you're doing on your device, such as whether our app is in the foreground or if your mouse is moving (which can help tell humans from bots).

  • Identifiers that tell your device apart from other users' devices, including Family device IDs.

  • Signals from your device.

  • Information you've shared with us through device settings, such as GPS location, camera access, photos and related data.

  • Information about the network that you connect your device to and your connection, including your IP address.

  • Some location-related information, even if location services is turned off in your device settings. This includes using IP addresses to estimate your general location.

  • Information about our products' performance on your device.

  • Information from cookies and similar technologies.

 

2.4 Information from third parties

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We collect personal information from other sources, such as:

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  • Third-Party Services. If you link, connect, or login to the Teepee Platform with a third party service (e.g. Google, Facebook), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorised by you via your privacy settings at that service.

  • Background Information. To the extent permitted by applicable laws, and with your consent where required, we may (but only where proportionate and necessary for a specific safety, fraud-prevention, or legal-compliance purpose) obtain reports from public records of criminal convictions or other publicly available sources. We do not currently conduct background checks on Members. If we begin to do so in the future, we may use your information, including your full name and date of birth, to obtain such reports.

  • Business Staff Invitations. A Business account holder may invite members of their staff to access the Business's Teepee account with limited (staff-level) permissions. To do so, the Business account holder submits personal information about the invited staff member, typically their name and email address, so that we can send the invitation and provision their access. Once the invited staff member accepts and creates an account, our handling of their personal information is governed by this Privacy Policy.

  • Referrals. If you are invited to the Teepee Platform, the person who invited you can submit personal information about you such as your email address or other contact information.

  • Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Teepee Platform, or about your experiences and interactions from our partners. 

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2.5 Children's Information

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Teepee does not knowingly collect or store information from children under the age of 16, unless permitted by law. We will delete any information we may have inadvertently received from a child under 16 upon notice. If you have reason to believe that a child under the age of 16 has provided personal information to Teepee through our services please contact us.​

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2.6 Sensitive Information

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Some of the information we collect (including gender or sexual orientation if you choose to share it, government-issued identity documents) is 'sensitive information' under the Privacy Act 1988. We will only collect, use or disclose sensitive information where (a) you have consented and (b) it is reasonably necessary for one or more of our functions or activities, or where another exception in Australian Privacy Principle 3 applies.

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3. HOW WE USE INFORMATION WE COLLECT

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3.1 Provide, Improve, and Develop the Teepee Platform 

 

Such as to:

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  • enable you to access the Teepee Platform and make and receive payments,

  • enable you to communicate with other Members,

  • process your request,

  • perform analytics, debug and conduct research,

  • provide customer service, training,

  • send you messages, updates, security alerts, and account notifications,

  • if you provide us with your contacts’ information, such as your friends, we may process this information: (i) to facilitate your referral invitations, (ii) to share your offer details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorise,

  • personalise and customize your experience based on your interactions with the Teepee Platform, your search and collab history, your profile information and preferences, and other content you submit, and

  • We use machine learning and recommendation services (including AWS Personalize, an Amazon Web Services product) to suggest Businesses, Offers and Creators that may be relevant to you. These services analyse your activity on the Teepee Platform, your profile information, and your preferences. They do not make decisions that significantly affect your legal rights or access to the Teepee Platform; they only suggest content. 

 

3.2 Create and Maintain a Trusted and Safer Environment

 

Including to:

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  • detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,

  • study and combat discrimination,

  • conduct security investigations and risk assessments,

  • verify or authenticate information provided by you,

  • comply with our legal obligations, protect the health and well-being of our Creators, Businesses, Business’ employees, and members of the public,

  • where lawful, proportionate, and necessary for a specific safety, fraud-prevention, dispute-resolution, or legal-compliance purpose, conduct checks against publicly available databases or other lawful information sources (which may, in limited circumstances, include criminal history checks),

  • resolve disputes with our Members, including sharing information with your Business or Creators about disputes related to your role as a Business or Creator,

  • enforce our agreements with third parties,

  • comply with law, respond to legal requests, prevent harm, and protect our rights (see section 4.5),

  • enforce our Terms of Use and other policies, and

  • in connection with the activities above, we may conduct profiling based on your interactions with the Teepee Platform, your profile information and other content you submit to Teepee, and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the Teepee platform as well as information in relation to activities on and off the Teepee platform that can be associated with you, could restrict or suspend access to the Teepee Platform if such processes detect activity that may pose a safety or other risk to Teepee, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us.

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3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing

 

For example to:

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  • send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,

  • personalise, measure, and improve our advertising,

  • administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Teepee or its third-party partners,

  • analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and

  • invite you to events and relevant opportunities.

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4. SHARING & DISCLOSURE

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4.1 Sharing With Your Consent or at Your Direction

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Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Teepee account or participating in promotional activities by Teepee partners or third parties.

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Where permissible under applicable law, we may use certain information about you such as your email address, de-identify it, and share it with social media platforms to generate leads, drive traffic to Teepee, or otherwise promote our products and services.

 

4.2 Sharing Between Members

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To help facilitate bookings or other interactions between Members, we may need to share certain information such as:

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  • When an Offer is made or Collab confirmed, certain information is shared between Creator(s) and Business(s), including profile photo, name, social media account pages, review rating, and other information you choose to share and submit. 

  • If a dispute is submitted, certain information may be shared between Creator(s) and Business(s), including profile, name, review rating, cancellation history, review information, age of Creator (unless prohibited by applicable law), dispute outcome (when applicable), and other information you choose to share and submit.

  • If you connect your Instagram or TikTok account as a Creator, your collaboration post insights and total collaboration statistics are shared with the Businesses you work with and other Businesses on the Teepee Platform, as described in Section 2.1.2.

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4.3 Information You Publish in Profiles, Offers, and other Public Information

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You can make certain information publicly visible to others, such as:

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  • Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city.

  • Offer pages that include information such as the Business’ location description, calendar availability, profile photo, social media account pages, and additional information you choose to share.

  • Reviews, ratings, and other public feedback.

  • Content in a community or discussion forum, blog, or social media post.

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We may display parts of your public profile and other Content you make available to the public like Offer details on third-party sites, platforms, and apps.

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Information you share publicly on the Teepee Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.


4.4 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights

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We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorised third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against Teepee, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with Members, including our Terms of Use, or (v) protect the rights, property or personal safety of Teepee, its employees, its Members, or members of the public. For example, we may share limited information about Businesses on the Teepee Platform, such as Business name, venue location and the Business category, with overseas regulators where required by law or reasonably necessary to support lawful regulation of activity on the Teepee Platform (for example, accommodation-licensing or short-term-rental authorities in jurisdictions where Teepee operates).

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Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Teepee, our Members, or expose Teepee to a claim of obstruction of justice.

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​4.5 Service Providers

 

We share personal information with affiliated and unaffiliated service providers to help us run our Business and for their compliance purposes, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) where lawful and necessary, conduct fraud prevention, risk assessment, and (in limited circumstances) verification checks against public records, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Teepee Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, or (vii) process, handle or assess insurance claims or similar claims. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.


4.6 Business Transfers

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If Teepee undertakes or is involved in any merger, acquisition, reorganisation, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

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4.7 Overseas Disclosure.

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In the course of providing the Teepee Platform we may disclose your personal information to recipients located outside Australia. Recipients are likely to be located in: the United States of America (cloud hosting, payment processing, analytics), Ireland and the United Kingdom (cloud hosting), and Singapore (regional cloud hosting). We take reasonable steps to ensure these recipients handle your personal information in accordance with the Australian Privacy Principles, including via contractual protections.

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5. OTHER IMPORTANT INFORMATION

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5.1 Analyzing your Communications

We may review, scan, or analyze your communications on the Teepee Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Use, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.

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5.2 Linking Third-Party Accounts

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You can link your Teepee account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:

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  • some of the information provided to us from linking accounts may be published on your public profile,

  • your activities on the Teepee Platform may be displayed to your Friends on the Teepee Platform and/or that third-party service,

  • a link to your public profile on that third-party service may be included in your Teepee public profile,

  • other Teepee users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable,

  • other Teepee users may be able to see any schools, hometowns, or other groups you have in common with them as listed on your linked social networking service,

  • information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention and risk assessment purposes, and

  • publication and display of information that you provide to the Teepee Platform through this linkage is subject to your settings and authorizations on the Teepee Platform and the third-party service.

 

5.3 Third-Party Partners & Integrations

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Parts of Teepee may link to third-party services, not owned or controlled by Teepee, such as Google Maps/Earth. Use of these services is subject to the privacy policies of those providers, such as Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information). Teepee does not own or control these third parties and when you interact with them you are providing your information to them.

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6. YOUR RIGHTS

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You can exercise any of the rights described in this section consistent with applicable law. We may ask you to verify your identity and request before taking further action on your request.

 

6.1 Managing Your Information

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You can access and update some of your personal information through your Account settings. You are responsible for keeping your personal information up to date.

 

6.2 Data Access and Portability

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In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

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6.3 Data Erasure

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You can request that we delete your personal information at any time. To do so, use the Delete Account  option in your Account Settings (Account -> Help -> Delete Account), or contact us using the details in Section 9 (Contact Information). Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

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  • We may retain your personal information as necessary for our legitimate Business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend a Teepee Account for fraud or safety reasons, we may retain information from that Teepee Account to prevent that Member from opening a new Teepee Account in the future.

  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Teepee may keep information for tax, legal reporting, and auditing obligations.

  • Information you have shared with others (e.g. Reviews, forum postings) will continue to be publicly visible on Teepee, even after your Teepee Account is cancelled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.

  • Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

  • We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. tax, fraud prevention, or safety obligations).

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7. SECURITY

 

While no organisation can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorised access, loss, destruction, or alteration.

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If we become aware of an eligible data breach (within the meaning of Part IIIC of the Privacy Act 1988 (Cth)) involving your personal information, we will assess and, where required, notify the Office of the Australian Information Commissioner and affected individuals in accordance with the Notifiable Data Breaches scheme. We aim to complete our assessment within 30 days, as required by that scheme.

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8. CHANGES TO THIS PRIVACY POLICY

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We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Teepee Platform will be subject to the revised Privacy Policy.

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9. CONTACT INFORMATION

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For questions or complaints about this Privacy Policy or Teepee’s handling of personal information please contact us online or contact Teepee People Pty Ltd, 2/27 Moore St, Elwood, Victoria, Australia. We will acknowledge your complaint within 14 days and aim to investigate and respond within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.​

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